StableSecretary places exceptional customer support at the core of its operations. Founded by equestrians for equestrians, the company understands the fast-paced, detail-driven nature of barn management. The support team, led by founder Kate Nilan, is dedicated to providing timely, personalized assistance to all StableSecretary users.
Multiple Avenues for Support
Recognizing that barn life does not always adhere to a 9-to-5 schedule, StableSecretary offers support through email, text, phone, Zoom, and in-person meetings when possible. Additionally, the Support page and Resource Center provide extensive resources, including step-by-step guides and video tutorials embedded directly within the app for quick access to answers.
Fast, Reliable, and Personalized Assistance
The support team is available daily from 8 AM to 8 PM Eastern Time and typically responds to inquiries within four hours or less. For urgent issues, immediate responses are prioritized to ensure users can keep their barn operations running smoothly.
New users benefit from a structured 30-Day Free Trial onboarding process, which includes a series of instructional emails and videos. StableSecretary is designed to be intuitive and easy to use, with a Resource Center featuring quick “Getting Started” guides to help users navigate the platform efficiently.
A Personalized Approach to Customer Support
One of the key aspects of StableSecretary’s customer support is the opportunity to connect with trainers, barn managers, and equine professionals. The team actively listens to their challenges and helps them discover how StableSecretary can streamline their work. Since every barn has a unique system, the support team tailors its assistance to ensure users can customize StableSecretary to fit their specific needs.
A Proactive Approach to Technical Support
No software is completely immune to occasional glitches, but StableSecretary prides itself on proactive troubleshooting. When users report a bug, the support team immediately investigates by replicating the issue and working closely with the development team to resolve it. Whether a problem is caught by a user or through internal error reporting systems, transparent communication is maintained throughout the resolution process.
To stay organized, StableSecretary utilizes support tracking software to manage all user communications and technical issues. Most inquiries involve guidance on using features, but in the rare case of a software bug, its progress is diligently tracked until fully resolved. The development team is equally committed to fixing issues as the support team is to assisting users.
Customer Feedback Shapes Future Development
StableSecretary values all feedback from users, whether it is praise, constructive criticism, or feature suggestions. Every piece of feedback contributes to the improvement of StableSecretary, ensuring the platform continues evolving to meet the real-world needs of equine professionals. The ultimate goal is to make the app so intuitive that users never feel confused and so comprehensive that they never feel limited.
The StableSecretary Difference
Unlike other software providers, StableSecretary does not believe in one-size-fits-all solutions. Its tailored support approach helps every user find the best way to achieve their goals using the platform. While the company does not measure customer satisfaction through formal metrics, user feedback consistently highlights the fast responses, effective solutions, and genuine investment in customer success.
Ultimately, StableSecretary’s mission goes beyond troubleshooting—it is about empowering barn managers, trainers, and equine professionals with a tool that simplifies their operations. This commitment to top-tier customer support remains a driving force behind StableSecretary’s success.
